Privacy Policy

Last updated June 5, 2015

We at Jetlun know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Jetlun's Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Jetlun reserves the right to change this Privacy Policy from time to time. It is your responsibility to review these Terms and to remain informed about any changes to them, so we encourage you to review these Terms frequently. If Jetlun makes a change to these Terms that we believe has material impact on the Service, we may notify you of such change by email.

Information Collected

1. Personal Information.
a. Generally. Jetlun collects Personal Information (as defined below) from you and also automatically receives and records information on its server logs from your browser, which may include, but is not limited to, your IP address, cookie information, the page you request, usage and related attached devices. We consider information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, an email address, phone number or other contact information, whether at work or at home, or other sensitive information such as payment information and passwords, to be “Personal Information.” When a user uses the Service, Jetlun's servers keep an activity log unique to that user that collects the following types of information: source IP address, time of access, date of access, web page(s) visited, type of browser used and connected devices. In general, you can visit the Site as a visitor without telling us who you are and without revealing any Personal Information about yourself but to sign up for the Service you need to provide Personal Information.
b. Setting Up and Updating an Account. In order to establish an Jetlun account, we will need the following Personal Information: your name, email address, payment information (credit card number, expiration date, billing address), shipping address and password. The password will allow you access to your account; as such, it needs to be as secure as possible. A good password includes seemingly random letters and numbers, and isn’t obvious (such as names of a spouse, child, or pet). You can update your account information and change your password at any time. If you have forgotten your password, you can request a new one by contacting customer service.
c. Commerce Information. We may occasionally offer you the ability to make a transaction or participate in a promotion or survey and you may elect to provide Commerce Information in connection with such offers. “Commerce Information” means information that enables a commerce partner to fulfill your order or your request to participate in a promotion or survey, which may include Personal Information (such as name and shipping address), demographic information (such as zip code, age level), or attitudinal information. Participation in surveys or contests is completely voluntary.
d. Customer Service. Any contact with our customer service team or communication from you, such as chat, email, phone conversations or voicemail, may be recorded to help us provide better service.
2. Non-Personally Identifiable Information.. Jetlun also logs non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the site.

Use of Information

1. Personal Information
a. Generally. Jetlun will not sell, lease, share or otherwise use your Personal Information except as set forth in this Privacy Policy.
b. Customer Service. Jetlun uses Personal Information to process your orders and to support your use of the Service. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction and the provision of the Service.
c. Promotions. Jetlun may also use the Personal Information it collects from you as well as any other information collected on the Site and disclose such information to our staff and/or agents to provide you with information regarding our products and promotions, to support your use of our products and services, to process any of your online transactions, and for any other purpose related to the operation of this Site and the programs, products and services offered on it.
d. Special Offers. If you provide Commerce Information in order to take advantage of a special offer or to purchase products and services from Jetlun, or third party advertisers or promoters, Jetlun may communicate your relevant Commerce Information and your interest in a specific offer or transaction to the commerce partner making the sale or sponsoring the promotion. In addition to fulfilling your request, that commerce partner may also use your Commerce Information to send you other information in which you might be interested consistent with its own privacy policies.
e. Affiliates. Your Personal Information may also be shared with Jetlun's affiliates for technical support and affiliate based promotions so that you can remain informed of product upgrades, special offers and the products and services of any Jetlun's affiliates that relate to our Services.
2. Non-Personally Identifiable Information. Jetlun may use aggregated information regarding the use of the Service for promotional or other purposes. Additionally, data that is not personally identifiable is used to manage the website, track usage and improve the Service. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to users. User IP addresses are recorded for security and monitoring purposes.
3. Disclosure with a Change of Control. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may sell or share Personal Information and all other information you have provided to us to the acquirer and the resulting combined company will use the Personal Information you have provided as described in this policy.

Use of Cookies

“Persistent Cookies” are small data files stored by your web browser on your computer’s hard drive. Persistent cookies enable you to use our Site, but are not used by the Service. Jetlun never saves information, such as your password or your credit card number, in persistent cookies. You may modify your browser preferences to provide you with choices relating to cookies. If you chose to reject all cookies, you may not be able to access certain portions of the Site.
“Secure Session Cookies” are cookies that are only stored in your web browser’s temporary memory rather than on your hard drive, so they are erased when the browser is closed. To provide secure access to the Service, a unique “session ID” is stored in a secure session cookie while you are logged in. This session ID expires when you log out of the Service or after a period of inactivity. The Service does not use your web browser to store any data on your machine, such as in persistent cookies. We may also use other technologies such as clear gifs, pixel tags, and scanning navigational data to collect anonymous information about our users in order to help us deliver better service and user experience. Anonymous information could include the web site you were on before coming to Jetlun, IP addresses, or areas of the site being clicked on most frequently.
At times, we may combine information collected from our Site and other information you shared with us to customize our Service to you and improve your experience. For example, we may recommend products or offers you may be interested in based on what you have liked in the past.
Our third party service providers may also use Cookies or other technologies to help us manage our marketing efforts (these include ad servers, outbound email vendors, affiliate vendors and search engine advertising agencies, and web analytics tools). Jetlun has carefully selected these service providers and instructed these service providers not to collect personally identifiable information or share the anonymous information with anyone other than Jetlun.

Security

Jetlun uses state-of-the-art protection, including Secure Socket Layer (SSL), to encrypt pages when collecting Personal Information and Premises Information. This measure is designed to guard against interception of this information while it is on the Internet. You can tell if you are using a secure page by looking at the bottom of your browser window where you will see a lock. If it’s in a closed state, the page is encrypted. Jetlun keeps the Personal Information and Premises Information you provide on servers that are protected against intrusion or unauthorized access by firewalls and other technological means. They are located in a physically secure facility, and only Jetlun employees and agents are given access to the information on a need-to-know basis.

Providing Services through Third Parties

Jetlun shares Personal Information with carefully screened third party service providers for the sole purpose of providing you with the products, services and information you have requested. Examples of such third party service providers are credit card authorization companies, merchandise distributors and shippers. They do not store, retain or access your information except to provide our services to you. (However, if you have signed up for the Service directly through one of our partners, you should review their privacy policy).
We use contractors to help with some of our operations. Some of these contractors will have access to our databases of Personal Information on a temporary basis for specific tasks. Jetlun also uses vendors to help with certain aspects of its operations, which may require disclosure of your Personal Information to them. Jetlun contractually binds these contractors and vendors to use your Personal Information only as necessary to perform the services they are asked to perform. Such contractors and vendors are legally liable for misuse of Personal Information.

Abiding by Law

Jetlun may be required by law to disclose Personal Information or Premises Information to proper law enforcement authorities, even though you might have requested that we do not share such Personal Information. This information may be necessary to identify, contact or bring legal action against anyone who may attempt to cause injury to another’s rights or property.
Jetlun may disclose your Personal Information or Premises Information if requested to do so by legal authorities, required to do so by law or believes in good faith that such action is necessary to: (1) conform to the edicts of the law or to comply with any legal process served on Jetlun or this Site; (2) protect and defend the rights or property of Jetlun; or (3) act to protect the personal safety of users of the Service or the Site or the public. Due to the potential for abuse of the Service, Jetlun reserves the right to provide the proper authorities with your Personal Information and Premises Information as well as any images or information related to child pornography or any other illegal activity found on your account.

Access

If you are interested in confirming the accuracy of the Personal Information Jetlun has collected about you, or if you would like to update your Personal Information or delete your Personal Information, you may log into your account and do so.

International Transfer

Personal Information may be stored and processed in the United States or any other country in which Jetlun or its affiliates or agents maintain facilities, and by using the Service and this Site, you consent to any such transfer of information outside of your country.

Third Party Practices

Any information that you provide to a third party website that links to or from the Site or any information collected by any third party is not governed by this Privacy Policy but by the privacy policy, if any, of such third party. If you have questions about a third party’s information practices, please read its privacy policy. Jetlun assumes no responsibility or liability whatsoever for the practices, actions or policies of such third parties, and is not responsible for the content or privacy practices of such websites.

Termination

If you terminate your Service, we will maintain your Personal Information only as long as necessary for business purposes. In addition, although we delete your Personal Information from our “live” database, your Personal Information may remain in our archives and records until they are destroyed.

Contact Us

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@jetlun.com, and we will try to resolve your concerns.